Frequently Asked Questions
We understand that inviting someone into your home to clean is a big decision. To help you feel confident and informed, we’ve compiled answers to the most detailed and common questions our clients ask. If you still have questions after reading this page, please don’t hesitate to contact us directly — we’re happy to provide personal assistance.
FAQ
Booking & Scheduling
How do I book a cleaning service with Tidy Touch?
Booking is easy and flexible. You can:
* Call us directly at 0451 248 785 during business hours.
* Fill out the online contact or booking form on our website with your preferred date, service type, and any special instructions.
* Message us through Facebook or other social media channels, and our team will respond promptly.
We’ll confirm your booking within 24 hours and provide a reminder 24 hours before your scheduled cleaning.
Can I reschedule or cancel my cleaning appointment?
Yes, we understand plans change. We ask for at least 24 hours’ notice to reschedule or cancel without penalty. This allows us to adjust our schedule and offer the slot to another client.
* To reschedule or cancel, simply call or message us using the contact method you booked with.
* For last-minute cancellations (less than 24 hours), a fee may apply to cover preparatory costs and lost time.
* Regular clients can arrange flexible rescheduling by prior agreement.
What areas do you serve?
We proudly serve the entire Perth metropolitan area, including suburbs such as Fremantle, Joondalup, Canning Vale, and beyond. If you’re unsure whether we cover your location, please contact us.
Do you provide cleaning services on weekends or public holidays?
Yes! We operate 7 days a week, including weekends and most public holidays, to fit your busy schedule. We recommend booking early for weekends and holidays as slots can fill quickly.
FAQ
Cleaning Services
What specific cleaning services do you offer, and what’s included in each?
* Regular Home Cleaning:
Dusting all surfaces, vacuuming carpets, mopping hard floors, cleaning kitchen countertops, sinks, appliances’ exteriors, bathroom fixtures, mirrors, emptying bins, tidying living spaces, and light furniture cleaning. Customizable according to your home’s size and priorities.
* Deep Cleaning:
Everything included in regular cleaning plus detailed cleaning of baseboards, window sills, ceiling fans, inside appliances (oven, fridge), behind furniture, scrubbing tile grout, and sanitizing high-touch areas. Ideal for seasonal refreshes or special occasions.
* Builder’s Clean:
Removal of dust and construction debris, wiping down surfaces and fixtures, cleaning windows and floors, removing paint splatters, and final detailing to prepare new or renovated properties for occupancy.
* Move-In/Move-Out Cleaning:
Comprehensive cleaning of all rooms, including inside cabinets and wardrobes, cleaning appliances, windows, floors, walls, bathrooms, and kitchens to ensure the property is spotless for new occupants.
* Customized Cleaning Plans:
Flexible cleaning plans tailored to your specific needs, frequency, and budget. You can select areas or tasks you want prioritized, such as pet hair removal, eco-friendly products only, or extra focus on bathrooms or kitchens.
How do you ensure quality and consistency in cleaning?
Every job follows a detailed checklist customized to the client’s home and needs. Our team is trained thoroughly on cleaning standards and techniques. Supervisors perform random quality checks, and clients receive follow-up communication to ensure satisfaction. If anything is missed, we offer a free make-good within 24 hours.
Are your cleaners insured and police checked?
Yes. All Tidy Touch cleaners undergo comprehensive police background checks and are fully insured for liability and property damage. This is part of our commitment to your safety and trust.
What cleaning products do you use?
We use a combination of professional-grade and eco-friendly, non-toxic cleaning products that are safe for children, pets, and those with allergies or sensitivities. If you prefer specific products or have allergies, please inform us ahead of time.
FAQ
During the Cleaning
Do I need to be home during the cleaning appointment?
No. Many clients are not home during cleaning. You can provide a key, security code, or arrange for a trusted neighbor or friend to let us in. We respect your privacy and ensure your home is secure at all times. After cleaning, you’ll receive confirmation and any notes from the team.
How long will the cleaning take?
Cleaning duration depends on the service type and size of your home. For example:
* Regular cleaning of a 2-bedroom apartment typically takes 2-3 hours.
* Deep cleaning or move-in/move-out cleans can take 4-6 hours or more.
We provide an estimated timeframe during booking and update you if anything changes.
What if I’m not satisfied with the cleaning?
Your satisfaction is our highest priority. If you feel anything was missed or not up to standard, contact us within 24 hours. We will promptly arrange a free follow-up cleaning to fix the issue.
FAQ
Payment & Pricing
How much do your cleaning services cost?
Pricing varies based on your home size, service type, and frequency. We provide transparent, no-obligation quotes after understanding your specific needs. There are no hidden fees — what we quote is what you pay.
What payment methods do you accept?
We accept cash, bank transfers, and major credit or debit cards. Payment is usually collected after the cleaning unless otherwise arranged.
Do you offer discounts or packages?
Yes, we offer discounts for regular clients who book weekly or fortnightly services, as well as bundled packages for multiple cleans or specialty services. Contact us to learn about current promotions.
FAQ
Safety & Privacy
How do you protect my privacy and property?
We respect your home and privacy completely. All team members are trained professionals who handle your property with care. We don’t share any client information, and all staff sign confidentiality agreements.
What COVID-19 safety measures do you follow?
We adhere to all current health guidelines, including mask-wearing, sanitizing equipment regularly, and maintaining social distancing where possible. If you have special COVID-19 safety requests, please let us know.
Still Have Questions?
We’re here to help! Contact us anytime at 0451 248 785 or via our contact form for personalized answers and support.